Refund Policy
1. General Policy
Refund eligibility depends on the cancellation policy of each boat operator. Please review the specific terms at the time of booking. All refund requests must be submitted through our customer support channels.
2. Cancellation Timeframes
Cancellations made more than 48 hours before departure typically receive a higher refund percentage. Cancellations within 24 hours of departure may not be eligible for any refund. Specific timeframes vary by operator.
3. Processing Time
Approved refunds are processed within 7-14 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
4. Non-Refundable Items
Service fees and processing charges are non-refundable. Some promotional or discounted tickets may also be non-refundable as indicated during booking.
5. Operator Cancellations
If a boat operator cancels a service due to weather conditions or operational issues, you are entitled to a full refund or rescheduling at no additional cost.
6. How to Request a Refund
To request a refund, contact our support team at reservation@nusantarago.com or call +62-812-4611-5411 with your booking code and reason for cancellation.